Hotel Sol Guadalmar

Hotel was prima. De plaats van het hotel lag ver uit het centrum in een verlaten stuk

25-09-2022 door Anoniem

We found the bed very hard. It was uncomfortable and we wanted to change the room. The lady at the reception explained that we had a standard room and if we pay extra we could get a better room. We did the payment and we collected our stuff and we went to the new room. Literally, there was no furniture in the room. The fridge was standing outside instead of in a cabinet. There was no lights installed beside the beds and no bedside tables. Instead of a cabinet, there was a narrow shelf barely you could leave your belongings on it. Also there was no table. We had to go back to the reception with our luggages and the lady at the reception explained that the new room decorated modern style that was why we saw less furniture. We asked another room, however, she said that because of the Covid regulations, she wasn't able to show us another room. In case we liked to go back to our former room, we could otherwise we had to stay in the new room. We had to ask the keys for our former room. I think before going through all that hassle to move from one room to another without knowing where we were actually going, the lady in the reception should've called a staff member to show us the new room first. We spent an hour or so by going to reception, back to the room collecting our things (2nd floor), find the new room (6th floor), disappointed with the new room then come back to the reception and explain that the new room had no furniture, listen to the reception lady's argument about the modern style decoration and move back to our old room. That's not a good service. Please show the room to the client first before making them move from one room to another. That's a waste of energy and most importantly time.

09-05-2022 door Anoniem uit The Netherlands

De matrassen hadden voor mij wel wat harder mogen zijn. De kraan van het bad gaf in korte tijd veel water maar onder de douche moest je bewegen om nat te worden een heel zwak straaltje

21-11-2017 door Anoniem uit Sint Michielsgestel